Help & FAQs

We accept a variety of payment methods such as PayPal (which enables you to pay with a Visa, MasterCard, Discover, and even American Express card)

If you are looking to make payments overtime, we have good news for you, as we have partnered with AFFIRM (which allows you to make payments over time and selecting the payment schedule that works best for you.)

We also accept check payments. Please mail checks directly to the address below and include all product information ordered. We’ll ship your item as soon as the check clears.

Please make checks payable to “Fintek Fishing” and send them to this address:

Fintek Fishing

PO BOX 2384

Frisco, TX 75035-0044

We only charge sales tax to items delivered to a Texas address. For tax breakdown by state regions you may visit the TX tax site:
https://comptroller.texas.gov/taxes/sales/

It’s possible that not all product options were selected before the item was added to the cart. If all options are selected, the price should always be accurate.

We ship mostly orders from Texas. Some items may ship directly from the manufacturer. Other items (such as flies) may ship directly from our warehouses overseas.

During the work week, orders placed before 5:00 PM Central time typically ship the next business day. We don’t ship on holidays, and usually not on the weekends. If there is an urgent request or special situation, please call us in advance to we can give your items the extra attention they need.

Shipments to the Continental US (aka Lower 48) going via our standard free shipping method will typically be delivered within 3-8 business days, weekends NOT included. International shipments typically take longer, depending on the destination. However, expedited shipping is available globally for an additional charge.

Delivery times depend on how far in advance you place your order. As mentioned earlier, our standard free shipping typically takes 3-8 business days, but there can be delays beyond our control, especially since COVID-19 began. If you need your item for an upcoming fishing trip within that timeframe, we recommend selecting an expedited shipping option for guaranteed delivery.

All orders over $100 going to the Continental U.S. (excluding HI and AK) qualify for free standard shipping. International orders over $1,000 also ship for free. To estimate expedited shipping costs, simply click the green “Estimate Shipping & Tax” button on your Shopping Cart page and enter your country, state, and zip or postal code for a shipping estimate.

Definitely. At least, we’ll try. It’s in our interest, your interest, and it’s better for the environment as well. However, you might still get multiple shipments if the products simply won’t fit into the same box or are being sourced from different locations.

Absolutely, we ship worldwide wherever carriers can deliver, though some areas may not be serviced. For a full list of international shipping rates, please check the USPS International rates. Additionally, all international orders over $1,000 will ship for free.

You can return any new item (unused & unopened) if it still has its tags and the original packaging. Returns must be made within 15 days of the purchase date.

Pre-Owned merchandise does NOT qualify for returns (for various reason), but most Pre-Owned items can be exchanged pending a evaluation of condition upon receipt and discretion of Fintek (and some exclusions apply). Please read our Refund Policy page for more information.

If you contact us, we’ll email you the return instructions and your return authorization number, which must be included in the returning package. Please note we do NOT pay for return shipping.

As long as the item is new (unused and unopened), there’s no restocking fee for a return, though please note that we do not pay for return shipping. Once the return item is received, providing the item is still in new condition, a full refund will be issued back to your original payment method.

Currently we only accept fly rods, fly reels, and fly fishing accessories: packs, vests, fly tying tools, pliers, etc. We do not accept conventional fishing gear, clothing items, or anything associated with wading (waders, boots, belts, staffs, gravel guards, booties, etc.) due to concerns about transmission of invasive species.

We focus mostly on modern branded fly gear, and a few exceptionally high-quality vintage items. Custom rods do not qualify for the TRADE program.

Our valuations are based on actual sales prices on a variety of platforms during the last 120 days, and our experience in prior sales of similar items.

We issue credit in the form of a instant Fintek Coupon that can be used exclusively on our site. The value of the gear you’ve traded-in will be applied in full towards any new or pre-owned gear currently in our inventory.

You can submit what you need to absolutely get out of your gear, and maybe an explanation of why or what makes it special, (since there is so much gear out there we could sometimes miss or overlook special valued items etc…)

Yes and No. Per the previous answer, if you don’t like our valuation appraisal of your gear, let us know; in the worst-case scenario, we can send it back. However, once we issue your Fintek Coupon, we cannot send back trade items. All trade-in activity becomes final at the point when a Fintek Coupon is issued.

New Gear
All of our new gear is sourced directly from manufacturers for which we are authorized dealers. For other brands, a small percentage comes from estate liquidations, retailers, distributors, and manufacturers.

New Old Stock
We occasionally may acquire new old stock inventory from retailers, distributors, shop closeouts, and manufacturers dealing with overstock, discontinued, or slow-selling models. Rarely, we also obtain it from private parties.

Pre-Owned Gear
Most of our pre-owned gear comes from trades with individuals looking to upgrade or switch out their equipment.

No, we are not affiliated with any Pro Programs and we have strong feelings about this topic! We absolutely do NOT sell or encourage abuse of these privileges if you have them. We firmly believe that exploitation of manufacturers’ discount programs for personal profit is damaging to the broader fly fishing supply chain and distribution network. We don’t encourage, condone, or participate in such side deals. If you’re unfamiliar with this topic, give a listen to April Vokey’s interview with Kirk Deeter:


Anchored Podcast Ep. 153: Kirk Deeteron The Fly Fishing Industry

Every piece of gear received by Finkek is visually inspected for undisclosed damage and carefully disinfected. All Pre-Owned rods and reels are wiped down with detergent and/or alcohol solutions (as appropriate) to ensure that no pathogens have hitched a ride.

The cork on every rod handle is cleaned using our proprietary process; neither toxic chemicals nor abrasives are used. Rod socks are washed.


NOTE: due to concerns related to the transmission of invasive species, we never accept Pre-Owned wading gear, including wading boots, waders, belts, wading staffs, booties, gravel guards, etc. We do occasionally sell new and unused wading items, but only if they’ve never seen water.

Pre-Owned Gear Warranty

Disclaimer:
All pre-owned gear sold on this website is provided "as-is" with no express or implied warranties, unless otherwise stated. While we strive to thoroughly inspect and describe the condition of each item, we cannot guarantee the long-term performance or durability of pre-owned gear.

By purchasing pre-owned gear from our website, you acknowledge and agree that:

No Manufacturer Warranty: Any original manufacturer warranties that may have applied to the gear may no longer be valid, and we do not provide new warranties or guarantees for these items.

Condition of the Gear: All pre-owned gear has been used, and may exhibit signs of wear and tear, including but not limited to scratches, dents, or other cosmetic imperfections. These do not affect the functionality of the gear, unless otherwise specified in the product listing.

Returns & Exchanges: All sales of pre-owned gear are final, and we do not accept returns or exchanges unless the item is significantly not as described or otherwise defective at the time of purchase.

No Liability for Repairs or Maintenance: We are not responsible for any repairs, maintenance, or upkeep required after purchase. Buyers assume full responsibility for ensuring that any used gear is fit for their intended purpose.

Inspection & Testing: Buyers are encouraged to thoroughly inspect and test the gear upon receipt to ensure it meets their expectations.

If you have any questions or concerns about the pre-owned gear prior to purchase, please contact us, and we will do our best to assist you.

Yes, almost certainly. Virtually all of the major manufacturers provide a lifetime repair program, so it’s generally possible to get any modern rod fixed. Some older rod models cannot be repaired, but most rod makers will offer a replacement from their current lines, or at least a discount.

No, probably not. A rod repair program isn’t the same thing as a warranty, much less a lifetime guarantee. If ever such a thing existed, it’s rare now - possibly extinct. Most of the manufacturers charge a fee to repair any rod, (even if it really is covered by warranty), which usually only officially covers the original owner, (only if the rod is registered(, possibly for a limited period of time, and generally only for manufacturing defects. Although the majority of the rods we sell have never been registered with the manufacturer, we aren’t sure it matters much. Most of the warranties technically don’t cover most rod breakage scenarios, so in most cases you’d likely be paying the repair fees even if you did have a valid warranty.

It varies, and wildly. Fintek doesn’t do rod repair, so you’d be working directly with the manufacturer of your rod. Despite the horror stories you’ll eventually hear about terrible service from this company or that one, we’ve broken plenty of rods over the years and have generally had good luck with the repair programs. We think it helps to call the rod maker’s customer service folks and admit honestly that we slammed the rod in a car door or stuck it into a ceiling fan, rather than attempting to claim that a manufacturing defect caused the rod to spontaneously shatter at the precise moment when your buddy shut the tailgate…..

New Gear

Most manufacturers have moved to online product registration for warranties. To register your new gear, please visit the manufacturer's website directly. You will typically only need to register your gear if it requires repair.

Pre-Owned Gear

Any original manufacturer warranties that may have applied to the gear may or may not no longer be valid (we do not have any way of verifying), thus we do not provide warranties or guarantees for these items. Please note that Pre-owned gear sold by FINTEK is acquired through trades from other fly fishers. Purchasing from us is similar to buying pre-owned gear from an individual seller. For any assistance, you may contact the manufacturer directly.

Warranty for New Gear

All new gear purchased from FINTEK (for brands we are an authorized dealer) of will include the manufacturer's warranty.

Let’s break these terms out and make them easy to understand:

■The terms “discontinued” and “new old stock”as used here refer to any gear (rod or reel) that is no longer in contemporary production, regardless of when it was discontinued. This therefore includes items which are still in ‘new’ or ‘unused’ (see next bullet) condition despite having been discontinued numerous years ago.

■The terms “new” and “unused” as used here refer to the condition of an item and indicate that it matches what would be expected were the item found in a retail store or shipped from the manufacturer or a distributor.

■The Terms “used”or "pre-owned" indicate that the gear has been used by a prior owner and thus may have minor wear and tear associated with having been fished in the past. We work hard to identify indications of wear, and both describe the condition accurately and, where possible, reveal the real condition in our photographs.

At Fintek, we are very selective about the trade-ins we accept, only taking gear we would use ourselves—though we do occasionally accept collectible vintage items. Each piece goes through a thorough inspection to ensure it’s fully functional, whether it’s new old stock or pre-owned. We focus on transparency, taking clear, honest photos that highlight any imperfections. We believe that while fish don’t mind a few dings, unhappy customers are detrimental to long-term success.

We don’t use a standardized rating system for our pre-owned gear, as we’ve found that everyone has different criteria for what constitutes “fair,” “good,” or “excellent.” Instead, we document and disclose any deviations from new condition, providing multiple images so you know exactly what you’re getting.

If you have any questions about our gear—new or pre-owned—please reach out! We’re more than happy to discuss it and can send additional photos if needed. Our aim is to help you buy with confidence and ensure you’re thrilled with your purchase. If you’re not satisfied after your purchase, let us know, and we’ll do our best to make it right!

Yes, you absolutely can. Just send us an email with the specific rod or reel that you are looking for and we will notify you as soon as we get one in. That guarantees that you get first dibs, before it is listed at Fintek.

To send in a Gear Request, please visit our Contact Us page. Fill out your info and under the ‘My Question is about’ option, select “Gear Request” from the drop down. This will submit your inquiry to us, and we will start sourcing for you. In many cases we will try out best to find that one rod or reel that you are looking for but cannot make any guarantees.

We have partnered with PayPal, Affirm and Shop Pay to allow you to make payments in the gear you purchase. Please visit buy now pay later page for more info:

https://www.fintek.fish/pages/paylater

Please visit our Contact Us page, and use the form to send us an Email.

Yes, you must have an account at Fintek to use a Fintek Coupon.

After you have selected the item(s) you'd like to purchase, please proceed to the checkout page and enter the coupon code in the "Coupon" redemption field. Once you've entered the coupon code and click "apply" your total will reflect the application of your coupon’s credit to the total amount.

You can use your coupon with any NEW items that are not in sale/clearance.

No, you cannot use a coupon to purchase used pre-owned products or clearance items, as they do not meet the Trade In Coupons eligibility requirements.

Any remaining balance after the application of a coupon can be settled using PayPal (or other valid funding sources) at the time of checkout.

No. Fintek trade-in coupons do not have an expiration date. They can be used anytime, but only once.

You’ll receive a refund for the entire portion of the purchase you paid for via PayPal, then we’ll issue a new coupon for the amount originally paid with the old coupon.

Please contact us! We’ll get it sorted out.

All our gear goes through a two-fold inspection process:

First Inspection:
Immediately after receipt of new inventory, we do a thorough inspection of each piece to ensure that every item is fully functional, and we’re very careful to take “real” pictures that reveal any imperfections.

Second Inspection:
Gear is inspected again after it is sold and prior to packing. Although it’s extremely unlikely that the condition of an item would’ve changed since the photos were taken, our pre-shipping inspection confirms that nothing was missed in the first inspection or happened since the time the item was listed. If we do find an issue, we’ll communicate that to you prior to shipping and decide on an appropriate course of action..

Additional Inspections:
If you need us to look at something specifically, please ask! We encourage our customers to ask questions so that you can become fully confident in us and the product you’re buying before you make your purchase.